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Arena

ARENA
The Arena is where the action takes place on the pitch at Lee Valley Hockey and Tennis Centre. 

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Planning your day

Before you leave 
- Remember to bring your tickets!
- If you are collecting your tickets on the day make sure you have your booking reference to hand.
- Check the weather, come prepared for all conditions and note there is no cover for any of the seats.
- If you really need to bring a bag select one that measures no more than 40cm x 30cm x 30cm and has as few compartments as possible.
- Allow good time to reach the event.
- There’s no food allowed in the Arena, and see below for our policy on bringing water into the Arena. If you have a special dietary requirement that can’t be catered for then please email events@englandhockey.co.uk
- Please don’t bring any prohibited items. Spectators in possession of prohibited items may be refused entry or ejected from the Grounds. Click here for a full list. 

Transport 
Please see Getting There.

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Security & Prohibited Items

Security at the event
As with any big event you’d expect us to have a thorough security regime. England Hockey has taken advice in the development of its security plan for the event in liaison with all our partners. We ask spectators to be vigilant at all times and report any suspicious activity to a Steward, however small you may think it is. Please do not leave bags unattended at any time.

Search queues
We’ve taken every opportunity to reduce queues at the Security Search area. There’ll be 20 lanes in operation for our full capacity sessions. This still doesn’t mean that queues may build up at peak arrival times ahead of the session however, gates to the Arena open 90 minutes ahead of the first match of the session so make sure you plan ahead and arrive in good time.

Security searches
Bags will be searched and wands used. Please minimising the number and size of bags you bring to the event. Bags in excess of 40cm x 30cm x 30cm will not be permitted.

We’ll ask you to remove any metal items from your pockets, we’ll provide bags if required.

Prohibited items
Click here for a full list.

Conditions of entry
The following rules of entry apply to all ticket holders:

  • You can bring up to 500ml of water per person in a sealed bottle, or up to 500ml per person in an opened or reusable bottle with a maximum capacity of one litre. EG a family of four can bring in two full one litre bottles. Only water allowed, no other liquids. Free water is available at our Arena water fountains.
  • No food may be brought into the Arena in line with the venues policy unless a medical condition or dietary requirement exists requiring specific food.
  • Ticket holders are not allowed to bring in or consume alcohol not purchased at the Arena. No alcohol purchased within the Arena can be taken off site.
  • Large groups of unaccompanied minors under the age of 16 will be not admitted
  • Children under the age of two years do not require a ticket and will be expected to sit on an adult’s lap. All children over two years will require a seat and therefore must have a ticket.  
  • England Hockey will reserve the right to deny entry to or remove anyone who is, or is suspected to be, intoxicated by alcohol / under the influence of banned substances. Refunds may be given at the discretion of England Hockey.
  • There is no smoking at the Arena. Spectators may only smoke in the dedicated Smoking Area.

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In the Arena
We realise that your main reason for visiting us is to watch hockey, but here’s some other information to help you get the most out of your visit to the Arena.

Entertainment
With 10,600 seats you’ll definitely feel part of a big event with a great atmosphere. We’ll be delivering a full entertainment package for you right from the time our gates open, 90 minutes ahead of the first match. With games, interviews, music and acts there’s something for all ages.

Catering
There’s a great range of food and drink to suit all tastes and needs provided by Five Star Catering. The quality Arena food includes burgers, hot dogs and healthier ranges. There are options for vegetarian and gluten free diets as well as meal deals with both soft and alcoholic drinks. Got a sweet tooth? They've got this covered too with a selection of crepes and waffles! There’s exactly the same offer at both the North and South Catering outlets so no need to walk too far from your seat either.

If you have a special dietary requirement and want to bring your own food to the event please email events@englandhockey.co.uk

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Hawkers
To support you to see as much of the action as possible our roving hawkers will be able to serve you in your seats with drinks, snacks and ice cream.

Info Station
Our Information Services team will be happy to help with any queries you may have while at the Arena. They’re located right by the Ticket Scan on entry to the Arena.

Intervals
Between half time and both games in each session, we expect it’s going to be busy in our spectator areas, as you’d find at any similar event. 

Photography & film
It’s fine to take photographs, to capture your memories and we’d love you to share these on social too. Filming and streaming hockey action is prohibited however. Go to Fan Central after the session and drop your selfie of the day into a match montage to ‘Capture the Event

Retail & event merchandise
We’ve got the primary range of England Hockey and event merchandise available in the Arena. There are two outlets, one in the north and one in the south. However, you’ll find all your hockey brand retailers and a more comprehensive range of products in Fan Central.

Smoking
There is no smoking at the Arena apart from within the designated Smoking Area near South Catering. Our Hockey Makers and Stewards will be extra vigilant due to the very dry conditions and you support is welcomed to keep everyone safe.

Left luggage 
There are no left luggage facilities inside the Arena.

Stack Cups
Get on board with our event sustainability drive and purchase a branded event stack for £1. There’s no wastage, it’s a great souvenir and you can stack to your heart’s content! 

Water
You can bring up to 500ml of water per person in a sealed bottle, or up to 500ml per person in an opened or reusable bottle with a maximum capacity of one litre. EG a family of four can bring in two full one litre bottles. Only water allowed, no other liquids. Free water is available at our Arena water fountains.

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Family Services

Babes in arms
Children under 2 years of age do not require a ticket as long as they sit on a parent’s knee.

Baby change areas
There are two baby change areas located in the East toilet, one in the male area and one in the female area.

Baby milk
Should you wish to warm baby milk we’d be happy to help, just bring your bottle along to the East Kiosk

Buggy storage
You can leave your buggy in the dedicated Buggy Store located within the Info Station. Please do not leave any valuables in the buggy. Buggies are not permitted within the Seating Bowl.

Weather watch
There is no shade or cover from the rain at the Arena. Please ensure that you bring suitable clothes, sun protection and a hat.

Accessibility
We’re looking forward to welcoming all spectators with a disability, including those using a wheelchair.

Arriving by car
Blue badge holders may use accessible parking in the Queen Elizabeth Olympic Park multi-story car park located adjacent to Fan Central. Please email transport@englandhockey.co.uk to register. There is step-free access from this location right through to your seats in the Arena. There is no stopping or accessible parking for spectators at the Arena. 

Arriving by public transport
There is an Accessibility Shuttle available from Montfichet Road near the north ticket hall at Stratford station. This will drop off at the entrance to Fan Central. The Shuttle will start 30 minutes ahead of Fan Central opening times and run every 10 minutes depending on loading times and local traffic conditions. There is step-free access from this location to the Arena Entrance.  

Electric scooters
A limited number of parking spaces for small electric scooters (pavement vehicles only) are available inside the Arena. Scooters must not be left unattended except in this designated area. 

Accessible platforms & seats
There are reserved spaces for wheelchair users and accompanying ticket holders in the West, South and East. Your ticket will provide details of the relevant Block and Row number.

Accessible toilets
Accessible toilets are located in:
- East Concourse
- South Toilets

Changing Places toilets are located within other venues in Queen Elizabeth Olympic Park, find out more details here.  

Assistance dogs
Assistance dogs are allowed entry to the Arena; dogs should remain with their owner without blocking evacuation routes. There are no 'spending areas' inside the Grounds.

Assistance 
If you require assistance at any time please don’t hesitate to ask a Hockey Maker or Steward.

Safety & evacuation procedures 
In order to meet safety requirements and to ensure effective emergency evacuation, wheelchair users may only occupy designated wheelchair areas and must remain in your wheelchairs. Stewards and Hockey Makers will support wheelchair users with managed evacuation procedures. Please follow these instructions if required.

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